Vinyl Banners

Response from Vistaprint Customer Care Team:

Thank you for taking the time to share this with us. The order was shipped out to meet our promised arrival date. We're very sorry that your order is undelivered to you, and our sincerest apologies for any inconvenience. Once an order is shipped, we share the tracking information via the shipment notification email so that our customers can be updated on the status of their orders. Tracking may also be found in the order history. If there are concerns, once we are contacted, we make every effort to provide a resolution. We note that your order has been awaiting pickup. Please track your order and reply to this review email and let us know the if the banner was successfully collected so that we can know how to proceed.

Response from Vistaprint Customer Care Team:

We're happy to hear that the print quality is great on the banner and it arrived on time. We appreciate your feedback and apologize for the dissatisfaction with not having the reinforced edges applied and grommet placement on your banner. Your concerns will be forwarded to the relevant team for review. We recommend selecting the reinforced edges option when placing future orders for banners.

Response from Vistaprint Customer Care Team:

We’re extremely sorry to hear that the Vinyl Banners that you have received do not have the grommets. We understand how disappointed you are with these outcomes; this is not at all the Vistaprint experience we want you to have. Upon checking, prior to designing your Vinyl Banners, on the product page, you will have the option to choose Hanging Option if you want Grommets or No Grommets. Also, this information is available on your shopping cart before checkout. For some unknown reason, this was missed during the ordering process. Furthermore, we highly recommend always checking the product you're trying to order before checkout to ensure the correctness of the actual order. We realize that this might not be the best answer you are expecting, but we hope that you still feel our genuine intentions to help. Should you need any further help with your product, please don't hesitate to get back to us by replying to this review.